Services and Support
As a service-oriented company, Commercial Packaging's Customer Satisfaction Commitment is our first priority. We achieve this goal through:
Quality - we continuously fulfill every order accurately, on-time and on-budget
Service - we are committed to our clients, satisfying their every need with the utmost professionalism, courtesy and efficiency
Innovation - we respond to our clients promptly and creatively with innovative packaging solutions
Our experienced sales team, including seventeen packaging specialists, is backed by an excellent team of highly trained, customer account specialists supporting our customers' needs. Each client's account is monitored daily through our computerized contact management program, which incorporates invoicing, inventory, correspondence, order scheduling, and tracking. A weekly status report is prepared on every account, outlining action items to help promote the client's packaging promotion.
We have a technical support group, which can provide performance and material evaluation to ensure that each package meets all quality and integrity standards. This group, in conjunction with your Commercial Packaging representative, utilizes technical, production, and marketing know-how to provide quick and appropriate solutions that are tailored to satisfy your needs. Our team utilized this process to assist a customer in the development a new package which earned Commercial Packaging recognition from the Institute of Packaging Professionals for our innovative designs.
Some of the benefits our customers enjoy:
- State-of-the-art graphics capabilities--from design through production to guarantee a consistent, high quality image for each product and client
- Vertically integrated plants
- Consignment programs, warehousing
- Material management, inventory management
- 24-hour service
- Guaranteed production
- Statistical Process Control (SPC) standards at all plants
- ISO certification
- International capabilities, bilingual representatives, international letters of credits, exporting
- Access to all company officers
- On-time delivery tracking and scheduling
- Customer Bill of Rights
We are packaging professionals. We believe that our customers have certain rights and expectations that we must meet each and every time:
